We at The Park Private Hospital understand the importance of collaborating with our Consumers to achieve optimal health outcomes and excellent service delivery.
We understand that when a patient is admitted to the hospital, it has an impact on family members, carers, relatives and friends. It is our aim to work together with our patients and the Hospital’s support teams to provide optimal health care in a safe, personalised environment. Our primary objective will always be to return patients to the community in a state of well-being.
The Hospital is located on the traditional lands of the Noongar people. You have the option to advise us if you are of Aboriginal or Torres Strait Islander origin. Your answer helps us plan your health care.
We welcome your feedback and invite you to assist us in continuously improving the quality of the service we provide to you.
Some examples of the ways in which we have responded to feedback and improved Quality in the last 12 months include:
- Introduction of an on-line pre-admission system (quicker for you, reduces duplication)
- Quotation format and communication process changes (improved clarity)
- Consumer feedback process improvement (QR code links directly to Website page)
- Easier to apply for a job at The Park Private Hospital (firstname.lastname@example.org)
- ACHS approved of our Infection Control activities during their Feb23 audit (low infection risk)
- Internal Audit feedback – changes to staff education and patient care (reducing risk to patients)
The Park Private Hospital engages Consumers to review and advise on the way in which it delivers healthcare to its Patients. Their goal is to ensure that the needs of the Consumer are represented and addressed in accordance with the Australian Commission on Safety and Quality in Health Standard 2 ‘Partnering with Consumers‘. For more information, please contact our Director of Nursing.
If you have recently tested positive to COVID-19 in the weeks prior to your surgery, please call The Park Private Hospital and ask to speak to a nurse regarding your recent infection, as your surgery may need to be postponed.
If you are a close contact of a positive case of COVID-19, you will need to follow WA Health Guidelines and avoid high risk settings such as hospitals. If you are a close contact, please call the hospital and ask to speak to a nurse, as your surgery may need to be postponed.